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Chatbots are used by many companies, at the consumer service time, and it is a service that can help a lot. We can talk that they are robots programmed to have a conversation with the consumer many types perform different functions. In this article, we will about the advantages of use chatbots in your company and give four tooltips you can use in this process.
To know more, we have a specific article to explain how chatbots work.
Advantages of use chatbots
· 24 hours service
Having a service always available is essential to guarantee a qualified service besides aggravating your consumer and getting its loyalty to your company. Using bot this task becomes easier, because is not necessary to hire employees for this.
· Process automation
Using bots, you can offer a quality service at a low cost, automating the processes you reach faster communication that many times isn’t possible to achieve only with employees.
· Multi-channel service
Offer service on many channels is a challenge for many companies, but with the chatbots, you can offer a quality service in all the channels. Messenger, Telegram, SMS, WhatsApp, are some channels that allow the user to use bots in their services.
· Consumer loyalty
When you start to offer a quality service to your consumer automatically makes all difference. They start to trust your brand, because have sure that, will receive 24-hour service, which can count on faster service, and that can find answers easier.
Chatbots tools
Today there are many specialized platforms on chats, and that can offer exactly what you searching for.
· ManyChat
That platform allows the creation of Messenger specialized chatbot, the Facebook app. It can help with sales, consumer support, and marketing.
It starts free and offers two conversation sequences already predefine. The paid version starts in 10 dollars and can change the payment can be made through PayPal and credit card.
· Botsify
This platform is very used by Apple and from this started to be famous. Using Botsify, you can create chatbots on Messenger, WhatsApp, and for conversations in the chat on your website.
The free version allows the creation of one chatbot, and the paid version allows an unlimited number of chatbots, the value is US$50 per month.
· MobileMonkey
Using this tool is possible to create chatbots for Messenger and Skype. It has integration with Facebook Ads, PayPal, and other business platforms. Offer machine learning and can guide the consumers inside your site.
It offers a free version and a paid version that starts at US$19 per month.
· Sequel
The sequel is the more indicated tool when the goal is to keep a conversation with the consumer, allows the user to choose between four categories as consumer service, stories, games, and posts.
You can have access to all these functions without pay nothing.
Conclusion
The chatbots offer many advantages for your company about improved consumer service and is a great investment. The tools are staying more and more common, and because there are several, it’s not difficult to find one that best fits your company’s profile and what you are looking for.
