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A chatbot is a program developed from automated communication software that can simulate a conversation with your consumer. If you have a business, this is an excellent resource worth exploring and start to use in your company. If you don’t remember what a chatbot is, we will give some examples to you, you know when you enter in a website, and there is the company’s WhatsApp, so you send a message and receive a ready answer this is a chatbot, or when the site has a chat, the first answer always will be a chatbot.
We can say that there are two ways that chatbots deal with the questions, and with the situations that they are when they communicate with the consumer, these two ways are the chatbots based on AI and the chatbots based on rules.
Chatbots based on rules
They work easily many times based on keywords pre-established on the software. They have a limited number of answers to offer when they couldn’t understand or don’t identify any keyword won’t know how to fix that problem and give an answer.
Artificial Intelligence
When we talk about chatbots based on artificial intelligence, we enter a complicated subject because different from the bot based on rules, it doesn’t use ready sentences as the answer. It can learn with the situations and already be prepared when they receive this question again in the future. Artificial intelligence has the goal of solve problems and is able to reason by trying as hard as possible to be similar to the kind of, thinking that we humans have, this type of chatbot is more used when the company has the goal of solving more difficult problems if you are searching for simple, and ready answers the chatbot based on ruled can meet all your needs.
Types of chatbots
There are many chatbots types, and we have separated some that you need to know and their functions.
· Proactive chatbots
That type works the best way to send messages only when necessary for your consumers and help them when they are having difficulties, for example, on your website. It doesn’t send messages every time and can be programmed to send notifications of some promotions and things like this.
· Social chatbots
It is used to create better relationships between the consumer and the brand and make this message more personal. It can be used on your social medias creating polls, and discovering the consumer’s opinion about the service and products that you offer.
· Shield chatbots
They are responsible for carrying out the routine tasks and deal with claims, this way decreasing bad experiences that the consumers can have with some employees.
They can be useful to answer routine questions as the opening hours, password change, and return orders.
· Conversational chatbots
They are the most traditional, and the first ones. They can talk to the user about any subject, and this makes it a good entertainment for the consumer too.
Conclusion
Chatbots are essential for a company that can create a good relationship with the consumer and gives the necessary answers to the questions that can appear. There are many types of chatbots to attend your goal using this resource is only necessary you define what you are looking for and choosing the best one to attend your needs.
